Privacy Policy

Effective date: January 1, 2026

Polancodreams Academy ("Polancodreams", "we", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada and applicable provincial legislation.

1. Information we collect

We collect personal information that you provide directly, including:

• Identification: full name, email address, phone number, postal address.
• Professional details: job title, employer, years of experience, learning goals.
• Application information: program of interest, prior education, references where applicable.
• Payment information: processed by our third-party payment processors; we do not store full card numbers.
• Site usage data: IP address, browser type, device type, pages visited, time on site (collected via cookies and analytics).

2. How we use personal information

• To respond to enquiries and provide admissions services.
• To deliver and administer our programs.
• To process payments and issue certificates.
• To send program-related communications (cohort logistics, schedule updates).
• To send marketing communications, where you have consented.
• To improve our website and programs through anonymized analytics.
• To meet legal, regulatory, audit and tax obligations.

3. Legal basis and consent

We process personal information based on your consent, or where necessary to perform a contract with you (for example, delivering a program you have purchased), or to comply with a legal obligation. You may withdraw consent at any time, subject to legal or contractual restrictions.

4. Disclosure of personal information

We do not sell personal information. We may share personal information with:

• Service providers (hosting, payment processing, email delivery, analytics) bound by confidentiality.
• Faculty and mentors, strictly as needed to deliver the program.
• Regulatory bodies, tax authorities or law enforcement, where required by law.
• Successors in the event of a corporate reorganization, in which case successors are bound by this Policy.

5. International transfers

Some service providers may be located outside Canada. Where personal information is transferred internationally, we apply contractual safeguards consistent with PIPEDA.

6. Retention

We retain personal information only as long as necessary for the purposes described above, or as required by law. Application records are retained for up to 24 months after the final decision; student records are retained for up to 7 years to support certificate verification.

7. Security

We use administrative, technical and physical safeguards proportionate to the sensitivity of the information, including encryption in transit, access controls and routine review of our systems.

8. Your rights

Subject to PIPEDA, you may:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Withdraw consent to specific uses.
• Lodge a complaint with the Office of the Privacy Commissioner of Canada.

9. Cookies and analytics

Our use of cookies is described in our Cookie Policy. You can manage your cookie preferences through the cookie banner displayed on first visit.

10. Children

Our programs are designed for working professionals. We do not knowingly collect personal information from individuals under 16.

11. Changes

We may update this Policy. The "effective date" above will be revised when changes are made. Material changes will be communicated where appropriate.

12. Contact us

To exercise your rights or ask privacy questions, contact our Privacy Officer:
Polancodreams Academy
845 Hornby Street, Suite 1400
Vancouver, BC V6Z 1V1, Canada
Email: info@polancodreams.com
Phone: +1 (604) 318-7925